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Privacy Policy

Effective Date: May 1, 2025

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At MasterStack ("Company", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.masterstack.ai], use our services, or participate in any of our coaching programs, including product management courses and interview preparation.

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Please read this Privacy Policy carefully. By using the site or any of our services, you agree to the terms of this policy.

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1. Information We Collect

We may collect personal information that you provide to us directly, as well as data collected automatically when you use our services.

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A. Information You Provide to Us

  • Personal Identification Information: Full name, email address, phone number, date of birth, LinkedIn profile, resume/CV, job title, and company.

  • Account Information: Username, password, course preferences, and communication preferences.

  • Payment Information: Billing name, address, credit/debit card details or other payment details via third-party processors (we do not store card information).

  • Communications: Feedback, inquiries, or information shared through emails, surveys, or contact forms.

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B. Information Collected Automatically

  • Usage Data: Pages visited, time spent on the site, clicks, and referral URLs.

  • Device & Log Information: IP address, browser type, operating system, device identifiers.

  • Cookies & Tracking Technologies: To enhance user experience, for analytics, and for advertising purposes (see Cookie Policy section).

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2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and manage coaching programs and services

  • To personalize your learning and coaching experience

  • To process payments and manage transactions

  • To communicate with you about programs, updates, offers, or feedback

  • To send newsletters or marketing materials (with your consent)

  • To improve our website, services, and user experience

  • To detect, prevent, and address fraud, security breaches, and technical issues

  • To comply with legal obligations and enforce our terms of service

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3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Hosting providers, payment processors (e.g., Stripe), CRM tools, analytics tools (e.g., Google Analytics), communication platforms (e.g., Mailchimp), and learning management systems.

  • Instructors and Coaches: Limited personal information (e.g., name, background) may be shared with certified coaches for better session personalization.

  • Legal Authorities: When required to comply with applicable laws, regulations, legal processes, or governmental requests.

  • Business Transfers: In case of a merger, acquisition, or sale of company assets.

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4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Recognize your browser or device

  • Remember your preferences

  • Measure the effectiveness of our content and ads

  • Analyze traffic and user behavior on the site

You can control or disable cookies through your browser settings. Please refer to our Cookie Policy for more details.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Afterward, we securely delete or anonymize your data.

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6. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access – Request a copy of your personal data

  • Correction – Request correction of inaccurate data

  • Deletion – Request deletion of your personal data

  • Objection – Object to our processing of your data

  • Restriction – Request restrictions on the use of your data

  • Portability – Request your data in a machine-readable format

To exercise your rights, please email us at privacy@masterstack.com.

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7. International Data Transfers

If you are accessing our services from outside the country where our servers are located, your information may be transferred across international borders. We take appropriate measures to ensure data protection according to applicable laws (e.g., GDPR for EU residents).

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8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Access controls and authentication

  • Secure cloud hosting

  • Regular security audits

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete it.

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10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to them, and we are not responsible for their practices. We encourage you to read their privacy policies.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend checking this page periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

MasterStack
Email: privacy@masterstack.ai
Website: [https://www.masterstack.ai]

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